Terms & Conditions

Dear Customer

To organize the sale process, please read the following terms and conditions carefully. Orders are subject to our acceptance at our discretion, and products in your cart are not reserved until you pay for your order.

1. Orders & Availability

• ✔Availability: We cannot guarantee that a product is actually available even if declared so, as stock changes rapidly. If a product is sold out during processing, we will notify you.
• ✔Confirmation: Your order is confirmed only when you receive a notification from the store confirming that the relevant product(s) have been dispatched.

2. Goods & Prices

We utilize images for illustrative purposes; slight differences may occur. All goods are prepared in an environment containing nuts, so we do not guarantee they are free from nut traces. We reserve the right to change prices and offers at any time.

3. Payment

Payment must be made in advance. We accept VISA, Mastercard, and MADA. By entering payment data, you confirm you are authorized to use the method.

4. Returns & Refunds

Due to the perishable nature of our products, please consider the following:

A. Deposit Recovery Cases:

• If the commodity does not conform to specifications.
• If the supplier fails to deliver on the requested date.
• If goods are disposed of after receiving the deposit.

B. Return/Replace Cases:

• If the product is damaged during delivery.
• If the shipped product is different from the order.
• Note: You must notify us within 24 hours of dispatch.

C. Non-Returnable Items:

• Foodstuffs (for safety reasons).
• Products without manufacturer defects that have been opened/used.
• Custom-made products (unless defective).

5. Shipment & Storage

All products are shipped refrigerated. Please keep products in the refrigerator/freezer immediately upon receipt. Products must remain at 0-3°C. When properly stored in the freezer, they remain fresh for about a year.